Refund Policy

At Apricity Healthcare, we are committed to delivering safe, high-quality treatments and excellent patient care. Please review our refund policy carefully before booking any appointment or purchasing treatments.

Treatment Outcomes

 

All treatments are provided following a full consultation and informed consent.

As individual results may vary, we cannot guarantee specific outcomes. For this reason, all treatments are non-refundable once they have been carried out.

 

Deposits & Appointments

A deposit may be required to secure your booking.

• Deposits are non-refundable

• Appointments can be rescheduled with a minimum of 48 hours’ notice

• Cancellations or missed appointments without sufficient notice may result in loss of deposit

 

Prepaid Treatments & Packages

• All prepaid treatments and packages are non-refundable

• Packages are non-transferable

• Treatments must be used within the specified timeframe (where applicable)

 

Suitability for Treatment

Patient safety is our priority. If, following consultation, you are deemed unsuitable for treatment, any payments made for that treatment will be fully refunded.

If you have started a course of treatments, only unused sessions may be considered for refund, at the clinic’s discretion.

 

Late Arrivals

Late arrival may result in reduced treatment time or cancellation of your appointment. In such cases, refunds will not be issued.

 

Products

Skincare and retail products are non-refundable, unless faulty.

Any concerns must be reported within 7 days of purchase.

 

Exceptional Circumstances

Refund requests outside of the above terms will be considered on a case-by-case basis at the discretion of clinic management.

 

Contact Us

If you have any questions about this policy, please contact our team who will be happy to assist you.

Agreement

 

By booking an appointment or purchasing treatments with Apricity Healthcare, you confirm that you have read and agree to this refund policy.